Complaints Policy
If you have a complaint about our services, please contact Finset Limited using the details below. View their complaints policy
Joanne Mowatt-Morris
If they cannot resolve your complaint, you may be entitled to refer it to the Financial Ombudsman Service:
Confidentiality and Data Protection
We take your privacy seriously. All data is handled in accordance with current data protection laws. Please refer to our Privacy Policy for more information. Finset Limited’s Privacy Policy can be found here which will fully detail how they use your data, the parties they share your data with, your rights and more. We are registered with the Information Commissioners Office (‘ICO’), our number is ZB980124.
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Richard Grace Cars is a trading name of Richard Grace Cars Limited. Company Number 07806004, registered address: Mechanics House 12 Chester Road, Pentre, Deeside, Flintshire, Wales, CH5 2AA. Richard Grace Cars is an Introducer Appointed Representative of Finset Limited. Finset Limited is authorised and regulated by the Financial Conduct Authority, under reference No. 987805. They act as a credit broker not a lender. Our FCA Reference Number is 1042475.
For details on the services they provide, please see their Initial Disclosure Document . Please note as an Introducer Appointed Representative we act as a broker, not a lender, we are only able to introduce you to Finset Limited, we are not able to discuss any finance application or acceptance in detail. For any questions, we recommend you contacting them directly . Our ICO Number is ZB967644.
All finance is subject to status, terms and conditions apply. Please note Richard Grace Cars or Finset Limited are not financial advisors, we will not provide you with advice or a recommendation on finance products.
Finset work with a specific panel of lenders to try to obtain you an approval. Please note they are only able to offer you finance products from the lenders on their panel. We receive a commission for introducing you to Finset if you proceed with a finance acceptance. This commission is a fixed payment or fixed percentage of the amount you finance but can vary by partner. This does not impact the rate you are provided. You will be provided full information before completing your finance agreement and you can request further information at anytime. Richard Grace Cars or Finset Limited do not charge a fee for the services provided.
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